Informativa sui rimborsi

Refund Policy

VimaChic operates as a wholesale and export company supplying fashion and luxury goods to international customers.

All orders are processed according to agreed quotations, invoices, and commercial agreements.

Order Confirmation

Customers are responsible for reviewing all order details before confirming a purchase, including:

* Product information
* Quantity
* Price
* Shipping details

Once an order has been confirmed and processed, cancellation may not always be possible.

Returns

Returns are accepted only in cases such as:

* Incorrect products supplied
* Verified product defects
* Issues confirmed by VIMA SRLS after review

Return requests must be submitted by email with order details and supporting evidence.

Refunds

Approved refunds will be processed using the original payment method or another agreed business arrangement.

Processing times may depend on banks and payment providers.

Non-refundable Items

Refunds may not apply to:

* Products damaged after delivery
* Customized or specially sourced orders
* Issues caused by incorrect information provided by the customer

Shipping Costs

Return shipping costs and responsibilities will be determined according to the specific case and commercial agreement.

Contact

For refund or return inquiries:

Email: vivi@vimachic.com